A. Disney Digital Copy is the Disney-branded Digital Copy experience, which enables buyers of DVD and Blu‑ray to receive the standard definition digital version of the movie in Windows Media format. The Disney Digital Copy is located on a stand-alone disc and is PC compatible.
A. The Disney Digital Copy is a fast and easy way to enjoy your favorite Disney movies, anytime, anywhere on your PC or compatible portable device. Disney fans can watch their DVD in the living room and enhance their mobile lifestyle by bringing a Disney Digital Copy of their movies on the go!
A. Disney Digital Copy works as follows:
A. For technical assistance and/or customer service please contact: NL.Support@DigitalCopyhelp.com.
A. Contact customer support for the maker of your portable device.
A. Your activation code can be found on an insert inside your Disney DVD or Blu‑ray package.
A. If you did not receive a code sheet or your code sheet is blank, please contact customer service at: NL.Support@DigitalCopyhelp.com.
A. No, you are permitted to use your unique code only once.
A. Yes, the unique code expires 24 months from the initial release of the DVD or Blu‑ray disc. Please, see your insert or the back of the DVD/Blu‑ray package for expiration date. Please, contact customer service at: NL.Support@DigitalCopyhelp.com with any questions regarding code expiration.
A. Please verify that you have not previously entered this code on another computer and that you are entering the correct characters. If you have not previously used your Disney Digital Copy Activation code and are still receiving an “Invalid Code” error message please contact customer service at: NL.Support@DigitalCopyhelp.com
A. For the Windows Media version, you can only transfer your Disney Digital Copy to your computer once. After you transfer the movie to your computer, you can then transfer the movie to your compatible portable device.
A. You may watch your movie as much as you like, there is no limit on the number of plays.
A. No, your movie is non-transferable and is tied directly to your computer and will not play if transferred to other computers.
A. No, once the transfer is complete you no longer need your Disney Digital Copy disc and can enjoy your movie whenever you like.
A. If your Disney Digital Copy disc will not load onto your computer, please verify that your computer has a working DVD‑ROM drive. If your computer has a working DVD‑ROM drive, you may be able to manually launch your Disney Digital Copy disc using the “Start” or “Explore” function on your computer.
A. No, in order for the Disney Digital Copy code to be verified, you must be connected to the Internet. However, you only need to be connected when you first transfer the movie to your computer, not each time you watch your Disney Digital Copy.
A. For the Windows Media format, portable devices must be Windows Media PlaysForSure compatible or Certified for Windows Vista compatible.
A. You can always watch the movie on your laptop or desktop computer.
A. For the Windows Media format: Yes, as long as you did not delete the Windows Media file from your computer.
A. For the Windows Media format: No. When you transfer your Disney Digital Copy to your computer you use your unique code. Codes can only be used once. Therefore, if you delete your movie from your computer and attempt a second transfer, the unique code will not work. Disney strongly recommends backing up files to avoid losing your Disney Digital Copy.
A. You will be notified you have canceled the process and will be given the option to retry, or you can enter your code and follow the instructions on how to transfer the Disney Digital Copy again.
Possible Solution Check List:
- Your unique code found on the insert in your DVD/Blu‑ray packaging
- Your email address
- The title of the movie you are having the issue with
- Your computer’s operating system and version
- Your computer’s web browser and version
- Your computer’s media player version
- Any specific error message you have received
If your issue relates to a portable device, please contact the manufacturer’s customer support hotline first.
A. Your PC computer must have an Internet connection and a DVD‑ROM drive. It must also have current media player software. To watch movies on the go, you’ll need a compatible portable video enhanced media player. This player must be able to play copyright protected content and be able to sync with Windows Media Player.
A. PC users will need Windows Media Player 11 or later and Windows XP or Windows Vista with the latest Windows service pack. For optimal performance, we recommend that you upgrade your Windows Media Player as updates become available.
A. Disney Digital Copies take up to approximately 2 Gigabytes of free hard drive space. This number can vary, please check the current minimum requirements on the packaging.
A. No, at this time, the Disney Digital Copy is accessible only in Benelux.
A. For the Windows Media format, portable devices must be Windows Media PlaysForSure compatible or Certified for Windows Vista compatible. Portable devices must be Windows Media Video 9 and Windows Media Audio compatible. For more details, please contact your device manufacturer.
A. Minimum system requirements:
Portable media player must be: Windows Media PlaysForSure compatible or Certified for Windows Vista Compatible.
A. If you select Windows Media Player format, you can transfer your movie to one computer and one Windows Media Player compatible portable device as set forth in the end user license agreement (Terms & Conditions).
A. Transfer to PC:
A. You must upgrade to the latest version of Windows Media Player in order to use the application. To upgrade please follow the instructions below:
A. You must upgrade security components of Windows Media Player so you can play protected files on your computer. To upgrade please follow the instructions below:
A. On Windows Vista systems, this control is disabled because of a setting in Internet Explorer. To resolve this issue, click Tools and select Internet Options. In the window that appears, select the Security tab. Then uncheck the "Enable protected mode (requires restarting Internet Explorer)" option and click OK, and close the browser. Click here to return to the security upgrade page. After completing the upgrade, please restart your computer and run the Digital Copy installation again.
A. To correct this issue, you may want to remove/rename the DRM cache on your system and re-upgrade Windows Media security components. You may first try directly accessing the security update page here (be sure to allow the blocked content). If that does not work however, you may want to contact Microsoft or take additional steps and follow the instructions below:
NOTE: Performing the below procedure will make all DRM licenses on your computer inaccessible, unless you reverse your changes later. You may want to contact your administrator for help. If you choose to continue the following steps have been supplied as a courtesy. These are recommended for advanced computer users.
Setting folder view options
To restore your original DRM licenses
A. If you have misplaced or discarded your DisneyFile Digital Copy activation code you may take part in the one-time replacement program. To take advantage of this offer, please contact customer support at NL.Support@DigitalCopyhelp.com.